Here you will find answers to common frequently asked questions regarding making and canceling appointments, how to use our patient portal, and what is needed for your appointments, labs, insurance, and procedures.
What if I must cancel my appointment?
We do understand that this can happen at times. We ask that you give us 24 hours notice to avoid a $150 fee. You can send our Care Team a message through your patient portal using the "Messages" tab on the left.
What do I need for my annual appointment?
You will need to update these sections of your Health Questionnaire on your Patient Portal prior to your Annual appointment:
- Patient Information
- Pre-Appointment Update
- Meds and Supplements you are taking
What about Virtual Appointments?
We offer phone and Zoom appointments for your convenience. However, patients must be seen in person at least one time per year.
Please have your labs printed before your appointment time.
Your Zoom invite will be sent via email prior to your appointment. Please check your junk mail since it frequently goes there. You can also access the virtual appointment via the patient portal.
How do I get on the portal?
There is a link to the patient portal on our website on the far right side of the top menu. Or you can type in www.power2patient.net. You will be prompted to enter your username and password.
What happens when the password doesn’t work?
You have the option to click “Forgot Password” and you will be prompted to change your password. Follow instructions given to make that change.
What happens if I don’t remember my username?
Your email address has been assigned as your username, unless otherwise notified.
What is the portal library?
This tab is located on the left of your portal home screen. It has:
- Driving Directions
- Instructions for Blood Draws
- Patient Portal & Patient Questionnaire FAQ
- New Patient Information
- Patient Education/Handouts
How do I get a prescription refill?
Please be sure to see if you have an existing refill with the pharmacy first. If they do not have any refills left for you on record, please log into your patient portal and use the "Refill" tab in the patient portal. These are checked and taken care of daily.
How do I get a supplement refill?
To order supplements please send a message through your patient portal to Care Team, LAS using the Messages tab on the left or text us at 972-589-1677. We will have your order ready within 24 business hours of receipt.
You can also order supplements through our online store on our website. Just look for Shop in our website menu or follow this link: https://www.forumhealthlascolinas.com/shop/
Why do I get my labs done 3 weeks out?
We want you to get the most out of the time that you spend with your provider. In order to do that, our providers spend hours preparing for appointments so that you have the best treatment plan possible.
By getting your labs completed 3 weeks prior to your appointment, your provider will have adequate time to fully prepare.
What are your blood draw services?
We have a Quest Diagnostics phlebotomist available for blood draws in our office Monday through Friday. To make an appointment, please send us a message through your patient portal to Care Team, LAS using the Message tab on the left or text us at 972-589-1677. If you prefer using LabCorp, please get your labs drawn at your most convenient location.
How can I access my lab reports?
Your lab results are located in the "Document" section of your patient portal. These results will be made available to you the day prior to your appointment. We ask that any questions related to your lab results be asked during your appointment time.
Where do I find my lab requisition to take to the lab?
Your lab requisition is in the Document Section of your patient portal. You will need to look at the title of the Document, not the date the lab requisition was created.
If you are rechecking a few levels between appointments, there will be a “recheck” in the title.
If you are retrieving your lab order for an appointment, the title will indicate the week you should have your labs drawn.
Why don’t you accept insurance?
Insurance does not cover Bio-Identical Hormone Therapy. But you can usually use insurance for your lab work, and we encourage you to check with your insurance company to see if they will cover your labs. For more insurance information, click here.
What if my insurance won’t cover my labs?
We suggest that prior to having your blood drawn, share your lab requisition with your insurance company to find out how much they will cover. If your insurance provider does not offer to cover most of the lab work or if it is being applied to your deductible, we offer a discounted lab program through Quest Diagnostics and LabCorp. We have worked directly with each lab to negotiate a much lower cash price to save our patients up to 85% off list price. Call us for specific pricing. For more on insurance, click here.
