New Patient Information

We welcome you to the Forum Health Las Colinas office. Our staff looks forward to working with you and helping you to achieve optimal health. 

You’ll speak with our New Patient Coordinator when you first contact our office. They will take all the time you need to answer questions, review our protocols and fees, introduce you to our providers, and help you determine if our practice is a good fit for you. If you choose to proceed, they can also schedule your new patient appointment for a day and time that suits you.

Our direct line to call our New Patient Coordinator is: 972-960-4800

When you begin as a new patient, you will start your treatment plan with a 2-hour appointment. Future appointments are 1 hour long. You can book with Dr. Elwell, a Physician Assistant, or a Nurse Practitioner.

Information We Will Need

Once we book your new appointment, you will receive a link to our Patient Portal and several consent forms. In this portal, you will find your Health Questionnaire, which you must complete. 

Our ability to draw practical conclusions about your present state of health and how to improve it depends, to a significant extent, on your ability to respond thoughtfully and accurately to your Health Questionnaire and those posed during your consultations with your provider. Careful consideration of your health questionnaire will help identify the underlying causes of your illness and assist us in formulating a treatment plan, allowing us to use your scheduled consultation time effectively.

Once you have booked your appointment and filled in the Health Questionnaire, we will send you your lab order through the Patient Portal. You can print this out and take it to the lab to have your blood drawn.

Completing Your Labs Ahead of Your Appointment

You must have labs drawn at least three weeks prior to your appointment, as it takes some time to obtain the results.

Please check with your insurance provider to verify what their preferred lab company is (usually Quest Diagnostics or LabCorp). You should also confirm that they will cover the cost of your lab tests. If you do not have insurance or your insurance will not cover this lab work, we have a special discount program through Quest and LabCorp for patients without insurance or for patients whose insurance will not cover a portion of the lab work.

For new patients, the cost to you for your initial labs is a heavily discounted flat fee of $500 (if you can use Quest or have labs done in our office) for what is typically a $3500 value in lab tests. If you choose to self-pay for your labs, we can provide you with a superbill that you can present to your insurance company for reimbursement or, at a minimum, to count towards your deductible. 

We have a phlebotomist on-site in the clinic, and if possible, we would love for you to come in to have your labs drawn. You can also go to a Quest lab or LabCorp lab if the clinic is not convenient.

If you’d like any previous labs or tests reviewed prior to your visit, please send them to us in advance of your appointment. You can fax them to 972-695-4001 or send them to us as a PDF through the patient portal using the Messages tab.

Your Appointment

During this first 2-hour appointment, we will discuss the symptoms you are experiencing, the issues you would like to address, your health history, and any concerns you may have. Your provider will review your test results with you in detail and explain how these relate to your symptoms. They will provide you with a treatment plan and recommend the best treatment options, whether a medication or a supplement.

For those interested only in our weight loss program or pellets, appointments are significantly shorter.

Balancing hormones and other wellness recommendations takes time. You will need follow-up appointments to monitor and balance your levels and possibly address any new issues. Shifts in diet, exercise, stress levels, and other lifestyle factors can impact your hormones and overall body function. After your initial appointment, our providers recommend seeing you every three months for the first year. After this, one can usually shift to every six months for continued maintenance.

Program and Fees

Your first appointment with Dr. Elwell will entail approximately two hours of quality time with her for a fee of $795, with the option to present your insurance for coverage of lab fees. When you book your appointment, we require a $250 deposit. Your $250 deposit will be applied to the $795 fee, leaving a balance of $545 due at your initial appointment. Each one-hour follow-up visit for the first year, every three months, is $350. Biannual visits after the first year of treatment are $450 each. 

Nurse Practitioner Debbie Bluestein and Physician Assistant Kam Neal follow the same protocols as Dr. Elwell, but with a fee of $595 (for your first 2-hour appointment), with the option of presenting your insurance for your lab fees. When you book your appointment, a $250 deposit is required. Your $250 deposit will be applied to the $595 fee, leaving a balance of $345 due at your initial appointment. Each one-hour follow-up visit for the first year, every three months, is $300. Biannual visits after the first year of treatment are $400 each.

Depending on the quantity and delivery method, hormones and supplements can range from $50 to $150 for a 30-day supply.   

Insurance Coverage

Our providers are out-of-network. To get to the root cause of the problem and provide optimal treatment, we need more time with our patients and more treatment options than insurance companies are willing to work with.

No matter what type of insurance you have, your insurance will frequently be able to cover all or a majority of your lab work. Labs written from our office are typically covered the same as if your regular doctor wrote them, which is 90 to 100%. To determine what your insurance will cover, we recommend calling the customer service number on the back of your insurance card and asking them.

If your insurance provider does not offer to cover a majority of the lab work or if it is being applied to your deductible, we recommend using our discount lab program offered through Quest Diagnostics and LabCorp.

If you have a PPO-type insurance plan, your insurance company may reimburse you for a significant portion of your office visit costs. This depends on your insurance company, the type of plan you have, and your deductible. You will pay for the appointments at the time of service. We can provide you with the necessary paperwork (upon request) to file for reimbursement with your insurance provider. 

If you are on an HMO plan, your insurance will probably not cover any of the costs of your office visits, but will probably cover all or most of your lab work. You cannot use Medicare coverage.

When speaking with your insurance customer service, inform them you’ll be seeing an out-of-network provider who will order very comprehensive lab work. Determine specifically what percentage of the lab costs they will cover. We offer a self-pay discount program for labs, a $600 flat fee for the complete set.

Our Office Location

Our address is 440 W. Lyndon B. Johnson Freeway, Plaza II, Suite 455, Irving, Texas, 75063. We are located within the Baylor Las Colinas Surgical Center. Please park in the South Entrance parking lot located near Plaza II. 

For more information, call our New Patient Coordinator at 972-960-4800

Or fill in the Contact Form below, and we will contact you.